Communication Skills

This course looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

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Learning Objectives

  • Understand the stages of the communication cycle and what to consider at each stage
  • Recognise the impact of words, tone of voice, and body language on how your message is received
  • Explore different communication styles and how to maximise impact with each
  • Explore the Five Levels of Listening and how to listen empathically
  • Understand different question types and when to use them