Communication Skills
This course looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.
Learning Objectives
- Understand the stages of the communication cycle and what to consider at each stage
- Recognise the impact of words, tone of voice, and body language on how your message is received
- Explore different communication styles and how to maximise impact with each
- Explore the Five Levels of Listening and how to listen empathically
- Understand different question types and when to use them
More from this category
Psychological SafetyThis course takes a deep dive into this modern workplace must, looking at how to create teams where members feel accepted, respected, and where they feel safe to be themselves, express their ideas and opinions openly, take risks and learn from their mistakes.
Emotional IntelligenceArguably one of the most important skills to possess in modern teamship and leadership. This course will uncover the science behind Emotional Intelligence (EQ) and explore how to recognise and manage our own emotions and empathise with others to enhance relationships.
Time Management & ProductivityIn a time poor world, this course will explore how to get the most out of your time at work, exploring techniques and tips on how to increase effectiveness and productivity across the team.
Effective MeetingsWe've all been to meetings that have been ineffective or didn’t even require our attendance! This workshop explores how to make the most of your meetings, with great preparation, execution and closing that will ensure you come away with clear actions that will make a measurable difference.