Conflict Resolution

This course will dive deeper into the definition of conflict and challenge the assumption that is a negative concept. It will provide techniques to assist with the preparation and delivery of challenging conversations.

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Learning Objectives

  • Understand the value of positive conflict
  • Learn what our 'chimp brain' is and what triggers us
  • Determine systems and approaches to facilitate difficult conversations
  • Practice giving feedback appropriately
  • Complete a conflict style assessment