This course will help define accountability, how it impacts working practice and how to gain buy-in from the entire team.

In this course we'll explore what it really means to be self-confident and assertive within the workplace, allowing you to express yourself effectively and stand up for your point of view in a respectful and professional manner.

This course looks at how resilience helps us maintain balance in our lives during stressful times, and provides practical tips to use.

In this course we’ll explore how to build self-confidence, enabling us to be authentic, to believe in ourselves, and to embrace positivity.

Change is the only constant in life and this insightful course helps us to strategically look at change. We'll explore how to manage and overcome the barriers and challenges associated with an ever changing working environment.

This course looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

Complaints can happen in every business, and it’s essential that you know how to handle them effectively. Whether your complaint is over the phone, via email, on social media, or made in person, this course will give you the skills you need to handle and resolve complaints successfully.

This course will explore how and why we each approach conflict differently. It will provide techniques to assist with the preparation and delivery of challenging conversations.

This course looks at how to create a blended development plan and the importance of aligning career ambitions and organisational goals, in order to achieve maximum impact.

Customers are at the heart of every business, so it's critical that our teams know how to take care of them. This course will focus on processes and behaviours that maximise the customer experience and build customer loyalty.

We've all been to meetings that have been ineffective or didn’t even require our attendance! This workshop explores how to make the most of your meetings, with great preparation, execution and closing that will ensure you come away with clear actions that will make a measurable difference.

Arguably one of the most important skills to possess in modern teamship and leadership. This course will uncover the science behind Emotional Intelligence (EQ) and explore how to recognise and manage our own emotions and empathise with others to enhance relationships.

This course helps new or developing trainers to build their confidence and skills when it comes to training. Following the four steps of training; design, develop, deliver and evaluate, it allows delegates to conduct a needs analysis, understand different learning styles and perfect their training style, no matter their experience or role.

This course looks at the factors that help to build trust and how to influence others effectively. With practical tips to develop your influencing and communication style.

This course will genuinely transform the way you and your teams approach business challenges and opportunities, helping you to think outside the box to find new solutions rather than the "same old" safe ones.

Fully engaging stakeholders can often be the key to success. In this course you'll learn how to identify the right stakeholders, discover a matrix to help you determine how to manage stakeholder relationships, and pick up some core communication skills to help you persuade, influence and negotiate effectively.

This course will dive into the art of basic negotiation. It will focus on building relationships to achieve win-win scenarios rather than a hard sell or combative approach.

Your personal brand and networking is the key to personal and business success. This course will look at the importance of stakeholder management, having a clear personal brand and how to solidify and expand your network.

This course looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content.

It is human nature that we just find some people easier to get along with than we do others. Knowing and understanding the other people you work with is vital to being part of a team. This self-assessment will help you explore your own colour energies and understand how to adapt to others in your team, based on their own behavioural and communication preferences.

This course explores project management as a powerful discipline that allows you to apply specific processes and principles to plan, execute and manage the way that new initiatives or changes are implemented within an organisation.

This course takes a deep dive into this modern workplace must, looking at how to create teams where members feel accepted, respected, and where they feel safe to be themselves, express their ideas and opinions openly, take risks and learn from their mistakes.

In a time poor world, this course will explore how to get the most out of your time at work, exploring techniques and tips on how to increase effectiveness and productivity across the team.